At Jewelleri, our commitment in your pride extends beyond the purchase itself. We recognize that instances may also stand up, and we need to ensure that your revel in with us is nothing short of awesome. Here’s a comprehensive manual to our Return and Refund policy:
Return Policy:
Should you find your self unhappy together with your purchase, you have 15 days from the date of receiving your order to provoke a return. To start the system, please touch our committed Customer Support team. For the go back to be popular, we kindly request that the object remains unused, in its authentic packaging, and accompanied via the receipt or proof of purchase.
Refund Process:
Upon receiving and inspecting your return, we will promptly notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your original method of payment within 7 days. It’s important to note that shipping costs are non-refundable.
Exchanges:
Should you desire an exchange for a different size, style, or product, our Customer Support team is here to assist you. We will guide you through the exchange process, ensuring a seamless transition to the item that perfectly fits your preferences.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please reach out to us immediately. We will swiftly arrange for a replacement or initiate a refund, covering any associated shipping costs. To expedite the process, clear photographs of the damaged item may be required.
Return Shipping:
Customers are responsible for covering the return shipping costs, with the exception of damaged or defective items. We recommend utilizing a trackable shipping service to guarantee the safe arrival of your return to our facilities.
Refund Exceptions:
Certain items, such as personalized or custom-made jewelry, may have specific conditions regarding returns. Any exceptions to our policy will be transparently communicated during the purchase process, ensuring you are informed every step of the way.
Contact Us:
Our Customer Support team member is available 24/7 to help you with any questions or concerns related to returns. Your pride is our priority, and we are dedicated to supplying you with a continuing and exceptional decision to any problems that may get up. You can contact us at (505) 881-1229 or reach us at contact@jewelleri.com